When Visiting Henderson Hospital
The staff at Henderson Hospital welcomes all visitors. We kindly request, for the safety and welfare of patients, that all visitors be free of colds, fever or other signs of infection.
Hospital Visiting Hours and Rules
Henderson Hospital is pleased to announce the expansion of its visiting hours to 24 hours a day, providing greater flexibility and support for our patients and their loved ones. Visitors are allowed to stay overnight with patients as appropriate, ensuring that families can be together during critical times. However, to maintain a comfortable environment for all our patients, visitors are only permitted to stay overnight with their loved ones that reside in private rooms. In these cases, visitors are required to leave during reasonable evening hours to ensure the privacy and rest of other patients sharing the room.
- Adult Care Areas – Visitors are welcome in all adult care areas, including patients with COVID. All ages allowed. No restriction on number of visitors for non-COVID patients.
- Labor and Delivery/Postpartum – Siblings are allowed to visit if they are healthy. A partner may stay overnight. No children/siblings are allowed to stay overnight. Tours of the Birthplace are available upon request.
- NICU – No sibling visitors are permitted.
- Masks are voluntary and not required in the hospital.
- Visiting may be limited under the following conditions: under a doctor's specific order, upon a patient's request or at the discretion of nursing personnel to provide a patient with treatment and rest.
*All areas of the hospital reserve the right to change individual visitation if there is a medical or a behavioral need.
ICU Patients
The physicians, nurses and critical care staff at Henderson Hospital have one goal: to help your family member recover as quickly as possible. Our staff is specially trained to care for critically ill patients, and we strive to provide the highest level of patient care to every patient every day. We support patient and family-centered care and welcome those who are important to helping our patients heal.
To help minimize your anxiety, nurses will communicate regularly with you about your family member's condition. Your physician meetings will be arranged according to the critical care unit's practice.
During the visiting hours of 9 a.m. to 9 p.m. daily, patients may have visitors 18 years of age or older. Only two visitors allowed at bedside at a time but may switch out. Patients nearing end of life or on comfort care may have additional visitors as directed by the multidisciplinary critical care team.
We appreciate your understanding.
Help Us Help You: How to Interact With Our Staff
Healthcare workers are five times more likely to be victims of workplace violence than professionals in other industries. Watch this video from the Nevada Hospital Association to learn what you should and should not do when interacting with staff at the hospital.
Hotel Accommodations
Several local hotels offer a discount for Henderson Hospital patients/family members who need overnight accommodations.
Courtyard by Marriott
2800 N. Green Valley Parkway, Henderson, NV 89014. Phone: 702-434-4700
Discount Registration >
Hilton Lake Las Vegas Resort and Spa
1610 Lake Las Vegas Parkway, Henderson, NV 89011. Phone: 702-567-4700
Discount Registration >
Holiday Inn Express and Suites
441 Astaire Drive, Henderson, NV 89014. Phone: 702-990-2323
Discount Registration >
Residence Inn by Marriott
2190 Olympic Ave., Henderson, NV 89014. Phone: 702-434-2700
Discount Registration >
SpringHill Suites by Marriott
1481 Paseo Verde Parkway, Henderson, NV 89012. Phone: 702-270-0995
Discount Registration >
TownPlace Suites by Marriott
1471 Paseo Verde Parkway, Henderson, NV 89012. Phone: 702-896-2900
Discount Registration >
Restrictions
When hospital restrictions occur for phone, visiting, mail, etc., a collaborative process will occur between caregivers, family members and the patient after fully explaining the rationale for decisions. The restrictions will be evaluated for therapeutic effectiveness.
Exceptions and night visiting are at the discretion of the Administrative Supervisor/designee, based on the needs of the patient.
Special Area Rules
Isolation: One visitor at a time is permitted with special precautions used to protect the visitor from cross infection. Efforts should be made to limit the visitor to next-of-kin.
If requested, the patient's permission must be obtained each time someone is allowed to visit.
Patient Visitation Rights
All patients (or their support person, where appropriate) shall have the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and the patient (or their support person, where appropriate) shall have the right to withdraw or deny such consent at any time; patient visitation rights shall not be restricted, limited or otherwise denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability; all visitors shall enjoy full and equal visitation privileges consistent with patient preferences.
Patient Discharge
The nurses will help patients gather their belongings and provide discharge instructions. Upon discharge, patients will first be escorted to the Patient Service Representative to finalize payment arrangements and then to their waiting ride.
Obtaining Medical Records
All protected health information (PHI) requests must be received either online or in writing at the Henderson Hospital Health Information Department. Forward medical record requests with a legible copy of your photo identification to:
Henderson Hospital
Health Information Management Department
1050 W. Galleria Drive
Henderson, NV 89011
Hospital Phone: 702-963-7000
The days and hours of service for release of information to patients and/or their family(ies) as appropriate are Monday – Friday, 8:00 a.m. – 4:00 p.m.
Patients may pick up records before 4:30 p.m. Monday – Friday, if the Health Information Management/Medical Records clerk has called them to say that their records are ready for pick-up.
The staff should NOT send patients and/or their families to the department. They should always refer them to the volunteers desk for information and assistance with completion of the authorization to release medical information.
Patient information requested by other healthcare providers, e.g., hospital emergency rooms, will be provided as usual. This only relates to patients and/or their family members requesting the information.
Requests from attorneys and all insurance companies must be mailed directly to the Henderson Hospital Medical Records Department.
Non-Smoking Policy
Henderson Hospital is a nonsmoking campus. It is the hospital's policy to provide a smoke-free environment for patients, visitors, employees, medical staff, vendors and contractors throughout the institution’s campus. Smoking in patient rooms, or anywhere else on property, is prohibited. There are no designated smoking areas on property. Visitors must leave the property to smoke.